I arrived at the guild leadership position pretty reluctantly. It wasn’t something I ever sought out or campaigned for. I didn’t start my own guild from the ground up. I took the position because – and I suspect this is more common than you’ll hear – nobody else wanted to do it. Nobody wanted it, and I wanted the guild to keep going and to do well. So I agreed. I don’t think I was the popular choice at the time, some people even going out of their way to let me know that xyz would have done it better.
I’ve made mistakes. Learning on the job will do that to you. One of the mistakes I made was not doing enough, thinking I could withdraw, stay everyone’s friend and let someone else do the dirty work. I’ve taken steps to rectify that since, and I like to think I’m succeeding. At the end of the day, the responsibility for the success and failure of the guild rests on my shoulders and I take that very seriously. I don’t consider my fellow guildies lightly. I’ve only been at this gig for a year and a bit now, but I’ve learned some things along the way. I’d like you to listen to these things, for just a moment.
I’ve spent countless hours worrying, talking, planning, and labouring for my guild. I’ve lost sleep. I’ve shed tears. When we’re in recruitment mode (and we are right now), I refresh forums every five minutes looking for suitable candidates. I try to write ads that will catch people’s eye, make us stand out in a sea of guilds with the same progression, with similar goals. More than anyone else, I have to believe in what we are doing because I have to convince others of that vision. I pay attention to who comes online, I get concerned when I haven’t seen someone for awhile, and I can tell when someone’s interest is waning. I can gauge the mood of a raid. I can tell you how many days it’s been since we last had a new boss kill, and I can sure tell you how I’m afraid that people will lose interest. I try to keep things upbeat. I make unpopular decisions. I know the ‘real’ names of every person in my guild and I genuinely care how things are going in their lives.
I think we have something truly great, and I don’t want to give the impression that it’s just due to me. I am terrible at vent interviews – I have a fantastic officer who leads them. I don’t really like tweaking website code or colours – I have a savvy officer who handles that for me. I don’t have the best demeanor for raid leading – all the other officers take turns doing that. One handles sign-ups and scheduling, and we have a bevy of knowledgeable raiders who help to refine our strats and call things out mid-fight so that we can kill internet dragons. These things don’t run themselves.
What I’m skirting around saying but really want to say, is that there have been times when I really could have used a break. Times when my real-life was crazy, or sad, and people have stepped in to help keep things running. There have been times when I wanted to throw up my hands and take up a WoW career of pet-collecting. (The course of a true guild never did run smooth). I never did those things because ultimately the value of what I had – and the trust, and the expectations – were worth more than a brief break, even if I needed it. You may have stopped logging in for a week or two because you’ve grown bored of the game – the guild leader can’t do that. You may decide you don’t want to raid anymore – the guild leader can’t do that. You may have a conflict with another member – the guild leader definitely can’t do that. Or if they do, they have to remain completely professional because it’s not just about you and them, it’s about what they want their guild to be and the respect they have for the people in it.
I don’t tend to lose my cool in pugs because I want the world at large to think well of my guild, and I am a representative of it. I don’t get in trade chat disputes, I try to establish contacts with other guilds on the realm. I do all of this because of how damned much I care.
You might wonder where I am going with this. I’ve read some things lately that have made me sad. Keeva is frustrated because she can’t find raiders who care the way she does and ultimately it may drive her to quit. Beru wrote something today that was subtle and poignant to me. The job we do is time-consuming, heart-wrenching, and often thankless. No, I’m not playing the martyr, it’s just a fact. There is no single person in your guild who cares as much as the guild leader cares, and if that’s not true – then it’s time to find another guild. I’ve been asked to expand on this statement because it could be vague and a bit misleading. I don’t mean that people in the guild don’t care. Of course they do! That’s what makes a guild great. I just mean that the extent of it comes with the position. Any guild conflict that arises is considered appropriate dinner conversation in our household. There’ve been times when one or the other of us will say, “Hey, let’s talk about something that doesn’t involve WoW.” I’m not even necessarily complaining there, either. It’s a volunteer job and a hobby and a passion that we share, and when things go right I am so proud. If a guild leader begins to care less than their members, they should seriously consider whether they do need to take a break or pass on the torch, because you have to care that much. Voss and I once had a discussion about what we’d do if any of our guildies were in trouble somehow, in real-life, and we could help. Would we help? I would help, every single one, because these are my people.
If you are in a guild that is struggling in any way – progression, conflicts, stagnation, lack of interest – before you complain (to the world at large, or to other guild members, the guild leader, or the officers) – first ask yourself: What have I done for the guild lately? Have I been logging in and chatting? Have I organized an event? Did I volunteer to take on some onerous task, run a guild five-man, write out a boss strat on the forums, or even just ask the guild leader or officers, “Is there anything I can do to help you?” or god forbid, “How are you doing?” There is no guild leader that can keep a guild steamrolling forward in the face of apathy and unrealistic expectations. The people in a guild are its lifeblood. If you aren’t part of the solution, there’s a good chance you are part of the problem.
Be part of the solution instead. And hug your guild leader (metaphorically) or just tell him or her what a great job they are doing and how much you appreciate them. I guarantee you it’ll make their day, and they don’t hear it nearly often enough.