Of Tanks And Healers

This post originally appeared at Pugging Pally (my previous blog), but Twitter was having a “Retro Wednesday” and I thought I may as well just repost it here. So if you read my blog then, it’s old news to you, but I think it’s still relevant!

It’s a special moment, isn’t it? You look into each other’s eyes. You think to yourself, “Now here’s someone who would make a Last Stand for me.” They see a certain something in your gaze, a spark. You might even say, a Flash of Light. You know that this is The One. A tank that you can trust.

There’s a certain something about a tank and healer pair, something that people who’ve never played either might not understand. I don’t mean this to be exclusionary, after all – my main raiding character is primarily a damage dealer. But I’ve been a healer and played many healers and it’s truthfully the thing that often draws me back to healing. I find myself missing it.

The tank and healer must cooperate in a way that no other role does. Tanks work together to coordinate pulls, taunts, and specific tasks. Healers work together to know who’s going to heal who and when. You have to be able to trust everyone in your raid team (more about that another time). Of course the tank is watching out for everybody, if they’re a good tank. But your primary task is to keep them alive, and they know that if you die – their grisly demise comes shortly thereafter.You have to be able to depend on each other.

I’ll never forget the time we went back to Ulduar with a new tank. He was new to our group and the encounters. One of the first bosses we tackled was Ignis. This tank was a paladin, and his job was to keep the angry automaton adds off the rest of the raid. We had a Discipline priest healing with myself (resto druid) so the obvious choice was for me to heal the raid, and the OT. Okay. So I was healing this paladin and he missed one of the adds, which merrily proceeded to try and eat my face. I popped Barkskin, started hotting myself up, and then I called out in Vent, “Add on me!”

He snapped back, “I’m a little busy here.”

I made a scoff-choking sound of indignation and rage, and then yelled at my monitor (without pushing to talk, naturally), “SO AM I. I’M BUSY TRYING TO HEAL YOUR SORRY *SS.”

I know that he was stressed out because he was new to the encounter, and possibly he’d forgotten that I was a healer… I used to play a DPS role. But I was left with a feeling of betrayal. This tank and I weren’t headed for a good relationship.

The tank’s just not that into you

All the signs are there. They’re pulling away – way, way ahead of you. She says things like, “Heals?” or asks where you were. Actually, amendent, the tank calls you “Heals.” She’s gone while you’re drinking. He doesn’t taunt when something is trying to kill you, or he AFKs when he should be throwing heals your way. There’s no trust there.

I hope we’re not talking about a tank in a raiding situation – but the tank-healer relationship exists in a pug too. Except that pugging is like the equivalent of blind dating fifty people in a row, each less attractive than the previous. They chew with their mouth open or you split the bill and they don’t tip. So what can you do to foster some good tank-healer vibes, both in the short and the long term?

What we have here is a failure to…

I can’t stress this enough. In a pug, communicate, communicate, communicate. If you’re tanking, ask your healer to let you know if their mana is low. Watch their mana. Ask them if they’re comfortable with you making larger pulls. When in doubt about anything, just ask. The healer will know that you are a responsible tank who wants the group to succeed. And you’ll get to know what you can expect from your healer. Even if you’re only together for an hour, you still have to work as a team to get the job done. Don’t ever get accusatory with a healer who seems to be struggling – a bad situation can go from bad to worse. Perhaps they’re new to healing, or maybe you’re harder to heal. If you ask, you can pace yourself accordingly – or maybe even consider things you could do with spec, gear, or glyphs to make healing you easier if you’re inexplicably squishy.

As a healer, I’m going to say it again, communicate, communicate, communicate. You need to drink? Let the tank know. Make a macro if you have to. I made a stupid one for my druid while I was leveling her that was really corny, along the lines of, “Don’t leaf me behind, I’m watering the plants, otherwise I’ll have to bark at you.”

Yes, I know. I like stuff like that, but you’re here reading this, so you already knew. It was lighthearted and a bit nerdy, but it got the point across. Very simple things like owning up to mistakes and just being forthright with how things are at your end can help smooth over what might otherwise be a nightmare pug. When I got lost, I admitted I was hopelessly lost, and my group helped to find me. When I had to continually ask to stop and drink, I confessed that I’d been having mana troubles lately. Especially in pugs while you’re leveling, everyone is in the same boat. They may have struggled with mana, or something else that led to them dying. Most people are just regular, good people. Yes, there are well-documented exceptions.

So if you need to give the tank pertinent information, or something is bothering you, or you aren’t sure about something, ask! There are no stupid questions (except “Who’s the tank?” There’s a shield next to your name, doofus.)

Going Steady

Maybe you’re lucky enough to be in a guild with a tank you really like, or you just have a tanking buddy you get to hang out with often, or a similarly fantastic healer. This is a great place to be. If leveling a character via pugs is like blind dating, a solid tank or healer you can trust is like a marriage. She leaves toast crumbs on the counter, but you expect them. You know he’ll be your Guardian Spirit and you’ll be there with a Shield Wall when he needs it.

Often tank-healer pairs really are married in real life. My husband plays a tank, and when I was healing him it was great. We’re sitting in the same room, so I could always say to him, “Go ahead and pull these next three packs, I’ve got you,” or he’d hear that chokey yelp noise I make when I’m throwing out HoTs as fast as my branches can toss them and know that he needed to use a cooldown to give me some breathing space – or I would say to him, “Use something NOW.” It’s a pretty handy situation, but you don’t have to be married to your tank or healer to have a good relationship with them.

I’m going to keep harping on about this, but when you aren’t in the same room with your tank or healer, communication becomes even more vital. Use Vent. The more you run with someone, the more you’ll get to know their idiosyncrasies. “Slaphappy always charges ahead when he’s going to engage a group of mobs, I’ll have to make sure to stick closer to melee than otherwise, so I don’t get left behind,” or “There’s a lot of movement in this fight so I know that Shamtastic might be distracted and need me to use a cooldown at some point.”

You won’t always know exactly what’s going on with the other person – but that’s when you ask. I actually went through a bit of these growing pains myself, when our guild was doing hardmode Mimiron. My job was to tank the head in phase three, and at that time our awesome pally healer would switch off and heal me. It was a bit strange for me to be in a tanking role, and I was goofing it up. His healing skills amazed me. He kept up my squishy self through damage I would’ve never expected to be able to live through, even with mitigation talents. But a few times, I died. I whispered him. Guess what I said.

“Heals?”

NO! I said, “Gee, I’m still getting the hang of this. What can I do better?”

He said that my blinking was making it a bit tougher for him to always keep up with me, and that a few times when I had been line of sighting Mim’s head around a corner, I’d left him completely behind. I was more careful the next times to watch where he was before I blinked away willy-nilly, we stuck together, and his healing kept me alive while I was tanking. We made a great team.

Always Depending on the Kindness of Strangers

I’ve met a lot of tanks during the course of my pug leveling. Some have been good, and I connected with and liked them a lot. Some of them have been very bad. (Maybe they thought that about my healing, too). It’s possible to have a positive experience and a tank-healer combo that communicates well in a pug, but I won’t lie, it is more rare especially in these LFD days when many folks queue as a tank or healer simply because they know it will get them a group instantly and not because they enjoy it or actually know what they’re doing.

To borrow my earlier analogy, if pugging is like blind dating, lately the rejection has been starting to get to me. I struggled for a way to end this entry because I realized that the reason I was writing about tanks and healers was that I was weary of feeling I couldn’t trust the person nominally ‘in charge’ of each run. It became clear to me during my last few Mana Tombs run. In one, the DK tank zoned in, pulled all the trash and nearly died although I was healing him the whole time. “This isn’t right,” I thought, although in party I said “um, omg.” He responded cleverly, “omg ur mom.” So I just said, “Why did you nearly die? That was just trash.”

“Oh, my gear is mostly red and yellow,” he said. “Guess I should go repair.”

Yes, DK, I guess you should. He disconnected instead and we voted to kick him, bringing in a marginally less clueless DK.

Another Mana Tombs run saw me zoning in with a different tank – “Misspladin” [sic]. It didn’t start well, beginning with my usual “Excuse me I just have to respec and regain my mana,” statement. “Please hang on a sec while I drink,” I told the tank. She started pulling right away and didn’t stop, period. I was completely OOM, but I managed to type, “Or you could just ignore me and start chain-pulling, that would work too.” By some miracle we managed to down the first big shadow boss guy, and then the tank did a curious thing. In chat, he typed only a sort of wicked, evil emoticon… crashed into the next three groups of mobs, and then bubble-hearthed and dropped group.

“OH NO HE DIDN’T,” I shouted in party chat. I’m not going to dwell on what causes people to do things like this. One of the DPSers said she could get her boyfriend to come in and tank. He was a 70 DK. It’s Mana Tombs. How hard can this be, right?

Hard enough that we all nearly died with the exploding arcane wyrm things. Enough that when I said, “Mana,” he ran ahead and kept pulling regardless and we all did die. Again. I said, “And that’s what happens when you pull and your healer is OOM.”

“Having mana is overrated,” he said to me.

“So is dying repeatedly,” I told him.

Faced with a future of tiresome pugs, Vid contemplates exchanging her healing shield and mace for a metric ton of chocolate.

And I meant it. I left the group, wondering if I’d ever even finishing leveling poor Vid, or just start questing and never look back. I was resolved to do it, but then was prevailed upon to give it one last go.

Mana Tombs again, and this time a bear tank. “Let me know if you need to drink,” she whispered to me, “But I’ll keep an eye on your bar.”

The instance started out promisingly with the usual suspects – a DK who felt that he could go ahead and do all the pulling for our bear. But unlike any other tank I’ve seen in all my pugging, she stopped dead.

“You pulled that,” she said, “You fight it.” She stood there. The DK struggled with the group, flailing around as his health took a massive beating. Taking my cue from her, nary a heal went his way. He very nearly died – oh so close to dead – I think she may have taunted the final mob at the last second, or else he just lucked out. I laughed a lot. “Now, are you finished wasting time?” she asked.

Uber-DK lurched ahead and pulled another group. “Apparently not,” remarked the druid, and we killed his extra group, and then kicked him. The rest of the group was pleasant and easygoing, and the run was completely smooth. We didn’t have any deaths or any problems. My heart wasn’t beating out of my chest, nor was I shouting at my monitor in frustration. I knew when I had to drink I could, but I hardly had to drink at all because my tank was so practiced with cooldowns, surgical with pulls, and threw an innervate my way when I needed it.

In short, it was the absolute most fun I’ve had in a pug in a long while. I could relax and actually enjoy it. We went on to do Sethekk Halls afterwards and it was just as good, enough that someone at the end remarked, “Solid group.” It was an incredibly solid group, unbelievably so, and I firmly believe it was so because the tank and I trusted each other and communicated.

(Incidentally – a DPSer named “Bumpirate?” I don’t have to say anything more about that. This stuff writes itself).

But I have to admit, I’ve been holding back on you a little bit. I’ve told you the story but not the whole story, or the whole truth.

The truth is, I went into those last two pugs knowing my tank. If you ever read my comments here, you may also know my tank – she’s Lara, and she’s awesome. Having no prior commitments and looking for a new server for her character, she chose to move her druid alt to my server. I said that I started this experiment because I wanted to experience the game alongside other people, and that’s absolutely true. Writing about it has been a blast, even if the experience itself has been frustrating at times. Having been able to find a friend I can pug with – that I never would have found if I hadn’t done all that pugging, written about it here – is indescribably awesome. I trusted Lara from the first, and I think we both had so much more fun because of it. So if there’s anything that all this pugging has taught me, it’s that it’s a means, not an end – a way to meet people you want to run with again, so you don’t always have to have an endless merry-go-round of what-are-these-people-thinking. Sometimes the tank or healer you were looking for is closer than you think.

I almost gave up on pugging today, but I’m pretty glad I didn’t. In Lara’s words, “I felt good knowing you were back there with your tuning forks!”

To which I can only reply, there’s nothing like having a bear butt you can trust!