Looking For: Community

I was a bit late getting my Christmas shopping done this year, so I found myself in a department store at the jewelery counter. You can imagine the kind of swarm that exists around any department store’s jewelery counter at this time of year. (Vosskah and I have been laughing at a radio ad we heard in which a middle-aged lady is listing all of the possible gifts to be found at [Store], “Sweaters! Perfume! Jewellery,” and she utters the last word with the kind of lusty eroticism I never expected to hear on the radio. Jewellery is a Big Thing, apparently).

So the department is crowded; I’m only there to find some clip-on earrings for my Grandma, and a kindly lady shows me how they are mixed in and where I can look, etc. I feel for this woman because she is clearly petrified and it’s her first day on the job. When I find the earrings I want and am paying for them, she is taking the time to get gift boxes for them, and tissue paper to go along with the sweater I was also buying. She’s not moving at light speed, but I think it’s a reasonable length of time for a transaction. Before my things have even been bagged, though, the lady behind me has moved up to the jewellery counter and is placing her items while impatiently asking, “Is it possible to get some service here?” I’m still inputting my PIN into the machine at this point and the lady is almost shoulder to shoulder with me. The poor woman helping me finishes up our transaction while the woman training her takes over for Ms. Can’t Wait Two Minutes. I walk away from the jewellery department exclaiming to Voss, “Did you SEE that?”

As far as these stories go, it’s a pretty mild one. Entitled lady doesn’t think that waiting in line is necessary, she wants service and she wants it now. She’s the real life equivalent of a “go go go”-er. However quickly things are moving, it’s not fast enough for her. They’re unpleasant in real life as they are in a video game, and I’m afraid that more and more the game is tailored to them.

I've been taking screenshots of LFR chat here and there since the patch, here's one of them with more to follow.

This is fairly radical for the erstwhile Pugging Pally to admit, but I don’t like LFD. I don’t like LFR. Wait, before you scroll to the bottom and start typing an angry comment, let me clarify. I understand the dilemmas that LFD and LFR were introduced to address. I’m not one of the elite raiders who feels that only 1% of people playing the game should see end-game content. I don’t need other people excluded from things so that I can feel awesome about myself. It turns out, it is possible to have your internet dragon and loot it too. No one else can take away from your accomplishments in-game because they’re yours. So that’s not my problem. And on the surface, LFD and LFR work. You want a dungeon? You can be doing one anywhere from instantly to twenty minutes later, most any time of day. It turns out that the same is true for LFR; you probably won’t wait in a queue longer than twenty minutes and probably less for that, too. I have run LFR solo, I’ve run it with my guild, I’ve run it with just a few friends. I’ve done it as a druid, a paladin, and a mage. I’ve had plenty of experience with it. And here’s where I think the problem lies.

What it purports to do, and what it actually does – are two completely different things. In theory, LFD and LFR lets you get together and cooperate with a group of people to achieve a group goal: killing internet dragons of various ilks. In practice, they mask singular goals with the illusion of group play. Yes, you have to more or less cooperate to successfully complete an LFD or an LFR run. But are you there to cooperate, or are you there to acquire loot/VP? Herein lies the problem. Once upon a time, I used to run dungeons yes, to acquire emblems or points or gear or whatever, but also because just running dungeons was fun. On my old server, I had a massive friends list of people who might want to run a dungeon at any given time. If nobody felt like trying to run a dungeon, I would hit Trade or the now-defunct Looking For Group channel. It wasn’t elegant, but generally it worked. More importantly, it allowed me to make friends and build a reputation for myself as a nice/fun and competent person to run with. I did this across several characters. Usually, if I felt like running a dungeon, I could make a group to do so. If I couldn’t manage a group, I’d put it off and do something else.

Now before you counter that it’s still possible to assemble groups this way, it’s true, but unlikely. I’ve tried. I can usually gather up guildies to run things if enough are interested and perhaps if I wait a bit. I’ve tried different channels to ask if people want to run something, with very little response. I can check my same-server friends’ list and usually folks are raiding or already IN a dungeon. And why wouldn’t they be? Joining one as a tank or a healer takes all of ten seconds. You can’t blame people for taking the path of least resistance. I’m more likely to group up with friends on other servers – many times, friends I have made via this blog and Twitter. So I’m in the interesting position of having to build a reputation as a good player outside of the actual game in order to run with people I enjoy playing with. I’m sure my server has such people, but it’s unlikely I will find them because they’re either running with their own guild, or running quick pugs with LFD.

This was a guy raging on Zon'ozz because no other healers were dispellers (I joined the group after they'd wiped on Zon'ozz).

So it goes with LFR. And I will be completely honest – yes, there are good parts of LFR, but overall LFR alarms me because of what it represents, and because of its potential impact in many different ways. First of all, if someone gets their introduction to raiding through LFR I fear for what they think raiding actually IS like. A raid full of people face-pulling the boss, ignoring strats, backtalking each other and constantly squabbling, ninjaing loot they shouldn’t have (feral druids winning Int gear, I’m looking at you). LFR is a bad LFD pug writ large, with a proportionately larger number of Go Go Gos and bad attitudes. The issue with LFD and LFR both are that the majority of people feel that they’re being put in a position where they have to ‘put up with’ other people to get what they want. It’s not an opportunity to meet new folks or make friends, how could it be? There is no additional benefit to befriending people via LFD, and even if there were, you’d need to be willing to add that person via Real ID to take advantage of it. Most of us won’t do that.

Now, Blizzard has taken some steps towards addressing these issues. They acknowledged the erosion of server community by coding a preference in LFD to group you with same-server folks wherever possible. I think it was a bit too little too late, though, because most of us are already conditioned to join the group, begin killing things with the other four, faceless and anonymous people in our group, hope that it’s a “good group” so we collect our loot, points, or whatever and then move on to the next group. I’ll sometimes remark, “Hey, we’re both from this server!” and the reaction is almost always the equivalent of a shrug. If I don’t mention that we’re from the same server, then it usually doesn’t get mentioned. There’s a confusion of paradigm in what exactly is being awarded. So we’re grouped with people from our server; but tanks and sometimes healers can also obtain a satchel of loot if they are willing to join on their own. Even if a pug tank likes the group of four he/she is put with, there’s no benefit to them for staying with that group, and there is benefit to dropping group and re-queuing to obtain another satchel.

The second thing Blizzard is doing is introducing the “Battle Tag” system (currently being tested in Diablo III) that is probably what Real ID should have been all along. You’ll be able to choose a pseudonym that others will see if you choose to friend each other mutually, and gain the benefits of Real ID without letting people know your real name. This has the potential to enable friends lists to transcend server restrictions, and possibly even make reputation matter again to a certain extent. You could build a network of folks you’ve run with and would like to run with again, no matter what server they are on. For me this has great potential, and I’m watching it with interest to see what develops. I don’t just want to whine about things uselessly – I recognize that LFD and LFR were introduced with a purpose. Especially for smaller population servers, and for dungeon grouping while leveling, these systems have been a great boon. They enabled myself and other players to see lower level dungeon content that we probably didn’t have the opportunity to see before. Assembling lowbie groups was always a bit of a crap shoot – find four other people near your level, traipse out to the dungeon (possibly located in a place you hadn’t been, or you had to get there without a mount). Now we get mounts at level 20 so that’s much less of a concern, but LFD has made that completely moot anyway. It’s never been easier to join a group to do a dungeon, or as it turns out, a raid. At least, something raidish, with a raidish shape.

The overall DPS of this group WAS pretty low. I wasn't going to say anything about it, though.

I am concerned that LFR takes my favourite part of the game (raiding) and makes it so effortless yet empty to me. When you can roll in and kill Deathwing in under two hours, where is the impetus to join a long-standing, dedicated raiding group? Is it going to be worth it to the average player to say “I killed it on normal mode,” or “I killed it on heroic mode?” It was already reasonably tough to find people driven to complete heroic modes – what about now, when there seems to be three options of difficulty? I’ve had at least one friend privately confide to me that they weren’t much inspired to kill Deathwing on normal mode, having ‘seen’ him on LFR difficulty. Hard modes always stretched the veracity of the game for me in terms of lore considerations, which is more of a concern for RPers, but it does matter. There IS a “roleplay” in this MMORPG we all play, after all. Does Deathwing care if we killed him on “Looking For Raid” mode, normal mode, hard mode?

I can’t speak for anyone but myself, but I was already a bit worried about LFR when it was announced. How will that work, I wondered? It’s the size and scope of a raid, and all of the art, without the heart. It doesn’t have the voices of my guild friends along with it; it has random and unpredictable people. It has that guy who will queue as a healer and then go ret instead and win the caster ring from Hagara and never say a word. It has mercenary people who are just in it for themselves, it has verbal abuse. (I’m not excluding myself from the mercenary people category, by the way). There is no benefit to being magnanimous or sharing loot or anything in LFR. It doesn’t have the jokes or the camaraderie or the time or the dedication. It doesn’t have what makes raiding fun for me. Yes, I know, it’s 1) not for me and 2) so just don’t do it then. I will stop doing it when there is no benefit for me, or I will do it and quietly do my job. But what worries me is the people who are doing it who might get the impression that they’ve experienced all the game has to offer and don’t need to seek a guild who will help them to reach those goals on ‘normal’ mode, or worse, the people who’ve never raided and are left with the impression that this is what raiding is. There’s no question whether Blizzard has managed to make a random grouping tool that enables pugs to down ‘raid’ content. For me, the question is really whether or not they should have.

What do you think? Please don’t hesitate to respond and say that you love LFR and are really happy with it, and your reasons why. I don’t consider my opinion any kind of definitive one here, it’s just mine, nor am I going to argue or get defensive with you. LFR has enabled me to get three pieces of loot I wouldn’t have obtained from our regular raids – and I’ve been doing it because I know it can help me perform better for my actual raid. I know many of my guildies have been doing the same. I’ve already seen a marked drop in overall LFR speed and efficiency since the first week, though. I wonder what it’s going to be like a month from now? I’m interested to hear what you have to say about all of this, whether good or bad.

DO IT THE RIGHT WAY